☻ CASH ON DELIVERY AVAILABLE FOR DOMESTIC ORDERS ONLY! (UAE) ☻ ☻ CASH ON DELIVERY AVAILABLE FOR DOMESTIC ORDERS ONLY! (UAE) ☻

FAQ

 Customisation and Sizing 

Pieces can be customised to suit any measurements! Leave your requests in the 'Customisation Requests' box at checkout. Drop us an e-mail at customisations@nostalgiagirls.com or DM us on Instagram for additional details

 

 Payments 

We offer VISA, Mastercard and AMEX as our credit card payment methods! We also accept Paypal and offer Cash on Delivery for all UAE orders only! ☻

  

 Cards and Art 

Our greeting cards and prints will be mailed to you in protective hard-backed envelopes. All greeting cards are sold with an envelope ☻

 

 Limited Edition Pieces 

Some pieces are very limited in quantity and will be taken down once they are sold out

 

 Returns and Exchanges 

All pieces are made to order for you therefore all items are final sale and Nostalgia Girls does not accept cancellations, refunds or exchanges.

In the event that your jewellery arrives damaged or with fault, please email us an image of your damaged jewellery immediately at support@nostalgiagirls.com for possible solutions.

*Please note that damage and faults does not include: broken, chipped or cracked pearls, beads, general wear tear and fading plating. Items that have been worn and damaged either deliberately or by accident are not considered faulty and will not be accepted.

 

 Shipping and Handling 

Each piece is handmade and hand-beaded with a lot of care, thoughtfulness and love for you. Please allow 3-5 working days for each piece of jewellery to be made before it is shipped out. Note that all pieces are handmade and shipped from the United Arab Emirates.

It is your responsibility to ensure that your postal address is correct and secure. Please remember that once a an item has been shipped, Nostalgia Girls, is not responsible for address errors, shipping delays due to busy postal periods, COVID-19 and custom clearances.

We do not refund for packages lost in transit. We are unable to refund or replace stolen packages or any un-retrieved packages that have been confirmed as delivered. 

Once your order has been dispatched you receive an email from us notifying you, and any relevant couriers will send e-mail updates to let you know when your parcel is arriving as well.

Domestic Shipping

UAE Shipping: All domestic shipping is free!

Orders will be shipped via Time Express with tracking. Once an order has been shipped, delivery time is usually between 1-3 business days

International Shipping

Orders for our international customers will be shipped out with DHL Express Shipping only. Shipping fees are calculated at check-out.

Delivery time for GCC countries is 1-3 business days

Delivery time for Middle East is 3-8 business days

Delivery time for Asia is 6-8 business days

Delivery time for Europe is 3 - 8 business days

Delivery time for North America is 5- 9 business days

Delivery time for the rest of the world is 7 - 10 days

Please note that duties and taxes are not included in the total for check out. Nostalgia Girls is not responsible or liable for any taxes, customs and duties charges that may incur. For more information on these costs, we advise you to refer to your country’s government website for more information.

 

 Jewellery Care Guide 

Please follow the tips below, to make sure they you are properly cleaning and caring for your precious jewellery pieces for long-lasting wear. 

Please note that our jewellery is made from natural and delicate materials and should always be worn with care. Nostalgia Girls is not responsible for the care of your jewellery items after you have received them.

Caring for your Jewellery: Due to the delicate nature of your new jewellery pieces, it is essential that you care for them correctly. Avoid any direct contact with water, perfumes, lotions and other cosmetics when wearing your jewellery. Don’t forget to remove your jewellery before going to bed, showering, going to the beach or chlorinated swimming pools. Sleeping in your jewellery, for example, will cause stress, tugging and damage to the nacre of the pearls, chains, and beads.

Cleaning your Jewellery: To preserve your gold plated jewellery, make sure to clean your jewellery pieces with a soft cloth after each wear. Gently wipe each after each use. Ensure that they remain free of any harmful chemicals, or daily damages that may impact the nacre of the pearls, layer of gold, and the shine of the glass beads.

Storing your Jewellery: Due to the delicate nature of the pearls and handmade nature of our beads take care to store each piece in it’s provided pouch when not worn. Make sure to pack each individual jewellery piece with care to avoid tangling, scratching and breakage.

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Nostalgia Girls reserves the right to make adjustments and changes to its policies and regulations in accordance with the local laws